Eli Chaiton, the director of YML Innovation, highlights that combining data analytics and AI with RPA helps YML’s clients to optimize results based on intelligence gleaned from human workers. Consequently, more day-to-day sophisticated and complex automated tasks are accomplished with AI joining hands with RPA. According to Chaiton, pattern learning, optical character recognition, computer vision and language processing are just some of the capabilities of AI that can be leveraged to make RPA more robust.

Displaying the potency to offer these capabilities, YML Innovation has been able to earn long-term partnership with numerous clients and attain unwavering success through its word-of-mouth promotion. Recently, YML Innovation partnered with a global fleet management company that was planning to run a pilot RPA project before automating their internal business processes. For YML Innovation, it was an opportunity to demonstrate clear benefits of the trial project and offer proof of value before further streamlining the automated process for the client. As part of the partnership, YML Innovation helped the client in automating their fuel card ordering process with 55 percent process time reduction. Additionally, the ‘Benefit Dashboard’ provided with YML’s RPA solution, helped the client track the estimated advantages of process automation and track the actual benefit in real-time.

Banking on many similar success stories, YML Innovation is now perfectly positioned to help businesses with its ‘intelligent’ process automation. At present, not all RPA journeys start with an enterprise-wide scope. With that goal in mind, YML Innovation aims to form strong partnerships with its clients to support them in their ongoing RPA projects and boost their ROI in back-office operations, such as accounting and human resources. Once the implementation of RPA technology starts demonstrating more proven success for the clients, YML Innovation would embark on exploring the broader opportunities of RPA for them. Driven by this mission, YML Innovation is now scrutinizing the AI fabrics from its technology partner companies for optical character recognition, sentiment analysis, facial recognition, and decision-making. “As RPA is about to get a lot smarter, we are arming ourselves with in-depth knowledge of RPA to help businesses worldwide,” concludes Lewis.