A case in point, a telco has leveraged WiderWorld’s professional consultants to increase its operational efficiency. As the telco had numerous customers, its staff was facing challenges in handling massive data. It was getting more challenging to manage payment records, billing, and invoicing. With WiderWorld, the telco automated the entire AP process, which resulted in a 10 percent increase in operational efficiency.

While RPA brings great benefits, “there is a misconception among people that RPA must be implemented across all business processes,” informs Lee. For this reason, Lee has built a team of IT and automation experts that educates clients to automate only those processes which involve several, repetitive manual tasks. “Our UiPath certified consultants initiate the client onboarding process by understanding their business requirements and systems. Once WiderWorld’s consultants understand all the project requirements, they prepare a process design document that outlines the steps necessary to implement the robotic systems. The team uses graphics and images to demonstrate which specific areas of the workflow need to be automated. Such an approach expedites the planning process. It then moves into the system design process where it describes the system architecture, integrations, and access control. Finally, team WiderWorld starts programming the robots by leveraging RPA tools like UiPath and open source AI library such as Tensor Flow. “We work closely with our clients and update them consistently on the methodologies and technologies used during the implementation,” continues Lee. “We also offer innovative tools for clients to continuously track the transformation journey and know the changes that are made in their infrastructure.”

Often, employees are left behind in the transformation journey due to lack of knowledge management and sharing at the organizational level. Addressing this issue, WiderWorld offers proven knowledge management tools for document management, corporate social networking, and collaboration to help organizations plan content structure and enhance their organizational knowledge. “With our tools, clients achieve improved performance, competitive advantage, innovation, and continuous business improvement,” adds Lee.

WiderWorld remains focused on improving its services and RPA tools to assist global organizations in adopting digital technologies in a frictionless manner. The company provides a sure-fire way to stay nimble and profitable.