Business excellence can be achieved in numerous ways; sometimes, it requires a large-scale enterprise transformation, and other times it just needs a simple process optimization. While the former is acknowledged worldwide for its effectiveness, the latter often gets overshadowed in the traditional enterprise landscape. Regardless of the general notion, the importance of strategic initiatives such as Agile and Lean Six Sigma methodologies have been proven time and again by industry leaders who pursue these best practices to optimize their businesses toward excellence. “Lean Six Sigma is in our DNA. We are businesspeople who happened to be great technologists,” begins Wassim Soliman, Managing Director of Winning Formula. We always start by looking at business processes and business needs and, accordingly, we adopt the latest technologies that are most suited to achieve the best business outcome. This technology could be RPA, AI, OCR, cloud-based communication and messaging or any combination of those and other state-of-the-art-technologies”.
"Whether businesses want to accelerate growth, reduce rework, improve customer experience, or all of the above, we work with them and help them reach their goals"
One of the first Pioneers in the Intelligent Automation field in Australia and New Zealand, Winning Formula delivered its first robot in quarter one of 2016 for one of its clients. As the name of the company suggests, Winning Formula utilizes a set of industry-proven strategies to optimize businesses through Robotic Process Excellence Automation (RPEA), which differs from the traditional RPA techniques with the application of Process Excellence methodologies and frameworks. This approach enables the company to effectively automate business processes, all the while building a sturdy pedestal for a successful venture.
The Road Taken
Soliman says that business transformation is a journey that requires one to understand the most optimal route between two definitive points A and B.
“Often during our exploration or transformation journey, we discover that some of the business processes do not require automation but rather need refining through adequate training and process reengineering strategies,” he adds. Soliman’s words emphasize the need to understand a business infrastructure by measuring requirements against enterprise goals and objectives. Justifiably, Winning Formula unites revolutionary thinking with progressive methodologies and disruptive technologies to successfully launch its clients into a more profitable, customer-centric future.
We helped build many of our clients’ internal capabilities by helping them design their team, assess the capabilities of the resources they already have and coach and up-skill them on Process Excellence principles, automation and change management
Bolstered by robust, effective, and sustainable RPA capabilities, Winning Formula offers solutions across advisory, transformation, automation, AI, capacity building, and managed services to its clients. Soliman reveals, “Whether businesses want to accelerate growth, reduce rework, improve customer experience, or all of the above, we work with them and help them reach their goals.”
Winning Formula performs business transformation by employing an agile four-step approach that includes ‘Explore, Plan, Deliver in Waves, and Handover-As-You-Go’ phases. In the initial period of exploration, Winning Formula articulates the client’s challenges and assesses their business needs to deliver a prioritized project list or roadmap that will fulfill their objectives. In the planning phase, the company turns the prioritized projects into a transformation program consisting of multiple waves and establishes a pragmatic governance process for program implementation with all the relevant stakeholders. This approach ensures the fast delivery of returns.
Winning Formula reengineers the client’s processes such that they are leaner, more customer-friendly and easier to maintain and robotizes them in weekly sprints, enabling their business, employees, and customers to experience fast improvements.
At the end of the process, Winning Formula ‘makes itself redundant’ bypassing to its clients all the necessary knowledge, thereby helping them build capabilities and ensuring the sustainability of their offerings.
Soliman added: “We helped build many of our clients’ internal capabilities by helping them design their team, assess the capabilities of the resources they already have and coach and up-skill them on Process Excellence principles, automation and change management. In fact, we helped some of our clients to build their own RPA Centre of Excellence. Other clients prefer to keep their teams focused on their core business, which is what they do best, and ask us to manage the entire process of building and managing bots for them. In this case, after streamlining and automating their processes, our expert team manages the lot for the business. It’s a preference that each business chooses and we help them achieve it either way.”
Soliman adds: our team possesses an extensive knowledge of process reengineering methodologies, a strong appreciation for customer advocacy but equally important hands-on change management experience. We guide our clients on how to coexist with their robots to ensure long-term sustainable business environment.
Winning Formula has helped its clients achieve a double-digit improvement in efficiency, significant revenue uplift, and material improvements in customer service levels. Moreover, the firm builds exemplary, multifaceted teams for its clients across several disciplines, deliberately combining a multitude of capabilities.
Today Winning Formula is a strong player in the Intelligent Automation market and was featured in Gartner’s latest report covering key competitive RPA firms globally.
The breadth and depth of Winning Formula’s expertise go a long way across industries including Finance, Engineering, Property, Payroll, Heavy machinery, Rental, Education, Not-for-profit amongst others where they optimized and automated Sales, Operations, Finance, Supply Chain, HR, IT and back office processes.
With a multilingual team speaking over 15 different languages, Winning Formula has ambitious plans for the future. “Our focal point is to continue our growth and focus on enhancing our value proposition and customer experience.” concludes Soliman.